These Terms and Conditions ("Terms") govern your use of the services provided by TAFS PRODUCTS LTD ("we," "us," or "our"). By accessing or using our services, you agree to be bound by these Terms. Please read them carefully.


1. Company Information


TAFS PRODUCTS LTD is a registered company in England and Wales with the following details:



- Company Number: 09006264


2. Privacy and Data Protection

We are committed to complying with applicable privacy laws and maintaining the security of your personal information. We do not store credit card details, nor do we share customer information with any third parties. We only store customer information and records for the necessary duration and ensure their removal within a 90-day period. It is your responsibility to keep records of purchases and invoices for personal reference, as these cannot be provided beyond the removal point. We store only transactional records. A proof of purchase should be retained by the customer for any future warranty repairs. For more details on our privacy practices, please refer to our comprehensive Privacy Policy.


3. Delivery Policy

For information regarding our delivery services and policies, please refer to our Delivery Information.


4. Refund and Cancellation Policy

In accordance with the Consumer Contracts Regulations, you may return any purchased item within 14 days of receipt, provided that you notify us within this period. Once notified, you have an additional 14 days to complete the return. A refund will be granted after our trained engineers assess the returned product. Please note that if the value of the product has been diminished due to handling or use, a deduction may be applied to the final refund amount. Goods used beyond what is considered appropriate for assessing an item in a physical store may result in a devaluation of the product and, consequently, the refund value.


The assessment conducted by our engineers may include, but is not limited to, evaluating physical damage, signs of use, internal component wear, superficial markings, residual dust/debris, missing parts/items (including protective materials and manuals). The final refund value will be determined based on this assessment and will be relative to the extent of the product's value lost.


If a replacement is required, we generally expect the initial shipment to be returned and assessed before sending out a replacement.


The evaluated refund value will be processed back to the original payment method, unless specified otherwise. In certain cases, a store credit may be offered as an alternative, with an equal or higher value. This store credit will be provided as a gift card on the customer's account or as a repeat-use discount code, subject to standard gift card conditions.


The customer is responsible for covering the shipping costs for returning goods, and the item must be appropriately packaged. The assessment will be based on the condition of the received item, including any damage or loss incurred during shipping.


If any shipping was paid for upon placing the original order this may not be refunded upon returning of the order depending on the reason for return. Unless there was issues with the delivery itself or the product had technical faults it should be assumed that shipping charges will not be returned. Please enquire about this with us directly before returning if you are unsure.


Please note that hygiene products may have a health protection seal. Once this seal is broken, we reserve the right to refuse returns or refunds. The breakage of the seal indicates your acknowledgment of the associated terms and conditions.


If the received goods have a technical fault or defect upon arrival or are discovered within 30 days of receipt, please report the issue to us. Within this period, you are entitled to a refund, repair, or replacement if our engineers confirm the product's fault as claimed. If the goods are not found to be faulty, we may return the item to you or offer a partial refund at our discretion. In cases where the goods are faulty due to incorrect usage or maintenance by the customer, a repair may be offered at a cost. After the 30-day period, the goods can only be accepted for repair under the warranty agreement. Initially, the customer is responsible for covering the shipping costs for returning potentially faulty items. If the product is deemed to have been faulty upon arrival or experienced a technical fault within the 30-day period, the shipping costs will be refunded up to a maximum of a standard shipping cost. Proof of postage may be required.


Please contact us before sending any returns so that we can guide you through the proper channels.


5. International Returns and Refunds

Non-Mainland UK - See International Terms and Conditions


6. Discount Codes

We are not obligated to provide details on discount codes available to the public. This may be due to reward systems established with external code providers, which require impartiality. During certain promotional periods, some discount codes may be invalid if the product is already discounted. We reserve the right to retract or deny any discount code at our discretion. In most cases, only one discount code may be applied at a time. Discount codes are not valid for purchasing refurbished devices. If a code is used, the value may be requested from you before shipment of goods.


7. Pre-orders

A lot of our products are available for pre-order when we run out of stock. It will be noted on the product page and during the checkout stage that an item is on pre-order and won't be shipped until we have stock available. It will not typically state when it will be available so if you are wanting more information feel free to send a message to


If you place an order for multiple items and 1 of them is on pre-order we reserve the right to hold the order in its entirety until we can fulfil all items. This is mostly applicable to Kokoist and Swann Morton orders as we get stock deliveries frequently so we wait to deliver the orders in1 shipment when we can.


8. Sales and Promotions

We reserve the right to amend product prices affected by sales and promotions at any time, either before or during the active period. We cannot retroactively apply discounts to orders if a code was not used. Discounted prices are only available while stocks last. If an item goes out of stock during the sale period, we cannot honour the sale price afterward. Sales and promotions may apply to pre-order items, but they will not apply to out-of-stock items without the option to pre-order. Most discount codes cannot be used in conjunction with other codes. During a promotional period, other codes may be inactive. If you wish to make a purchase unaffected by the running promotion but are trying to use an inactive code due to the promotion, please contact us. We will review your request on a case-by-case basis, but we cannot guarantee that it will be accommodated.


9. Gift Cards

Products purchased with a gift card may have different policies regarding returns. Gift card codes are distributed exclusively to the intended recipient. It is your responsibility to safeguard the code, as once it is used, it cannot be recovered.


10. Contact Information

For any inquiries, you can reach us primarily through email, please contact or use the contact form on our website. We can accept phone calls however the correct person to deal with your query may not be available in that moment so email would always be recommended. Our telephone support hours are Monday to Friday, 10 am to 4 pm, at 01484 767660.

Our full business details are as follows:

- Company Name: TAFS Products Ltd

- Address: Unit 12, A-One Business Park, 370 Bradford Road, Brighouse, HD6 4DJ


11. Product Information

We reserve the right to change prices for products at any time without prior notice. While we strive to provide accurate product images on our website, the actual product received may sometimes vary.


12. Giveaways and Gifts

If a product is provided as a gift, it is not eligible for a refund or cash value exchange unless otherwise stated or agreed upon separately. If the gift is an electrical device, the standard warranty may not be included. Winners of giveaways have one week to claim their prize from the time of announcement (e.g., via a story, post, email, etc.). If unclaimed, the prize will be returned to the prize pool for future giveaways.


13. Warranty for Electrical Goods

 See Warranty Agreement


These Terms and Conditions are subject to change without prior notice. It is your responsibility to review these Terms periodically for any updates or modifications.

    Loan/Rental Drills

    1. A £50 deposit will be taken with the first weekly payment of £20 and then a recurring payment of £20 will be taken each week until the drill is returned. The deposit will be refunded upon return of the drill subject to a quality assessment of the unit.
    2. If the drill is damaged during rental then a percentage of the deposit may be kept to cover the repairs.
    3. Upon completion of the rental period the drill is to be returned to TAFS Products, failure to return or pay the weekly fees will incur an invoice for the unit at full price. This is to be paid within 30 days, failure to do so will result in debt collection services to be contacted.
    4. Postage of the drill to you is covered by TAFS Products, postage returning the drill to us is to be covered by the customer.